How will the performance of the contract be managed?

The NSI approved company should arrange formal documented meetings with the client to discuss contract performance against both the contract and the assignment instructions.  The frequency of the meetings should be recorded and subject to agreement by both parties. Copies of the minutes should be retained on the client file.  Additional information such as Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are a useful way of managing the review process.