NPCC Releases 2024 Police Operational Advice and Security Industry Requirements for Responses to Security Systems

The NPCC has recently released its 2024 updated requirements for response to security systems. A summary of the changed sections is located in the first few pages of the NPCC document.  This document applies to all installers and ARCs in England, Wales and Northern Ireland and is available to view here:

Some of the key updates include:

Enhanced definitions: The term “Detector Activated CCTV Systems” more accurately defines the scope of applicable security systems.

Compliance standards: A renewed emphasis on compliance with BS EN ISO/IEC 17065:2012 for certification bodies, ensuring rigorous standards are met in the certification of installation, maintenance, or monitoring services. The NSI proudly already complies with this standard.

Legal and data protection: A continued and enhanced focus on adherence to the Data Protection Act 2018 and General Data Protection Regulation, emphasising the safeguarding of personal information along with introducing the Product Security and Telecommunications Infrastructure Act 2022.

Operational requirements: Detailed requirements for Remote Video Response Centres (RVRCs) and indemnity clauses outlining the conditions of non-liability for police forces.

Information for customers: Updates to the process of informing potential customers about police requirements and the necessary notifications to police forces regarding new installations.

To further assist NSI approved security installers and Alarm Receiving Centres, NSI has produced a reference document compiling all of the changes.  The reference document, distributed this week, has been issued alongside NSI Circular Letter 007 24 and is accessible in the Approved Company Resources area of the NSI website.