Friday 25 September 2020

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Alarm Receiving Centres (ARC) & Remote Video Response Centres (RVRC) – ‘ARCs’ provide security systems monitoring services 24/7, all year round, and can hold NSI Approval in respect of the monitoring of signals received from intruder and fire alarm systems.

Note: this Approval does not include the Approval of intruder alarm or fire alarm systems installers whose systems are being monitored.

NSI Approval for Installers of Alarm Systems is distinct and separate. See here for more about Installer Approval. To check the Approvals held by a service provider see the NSI Company Finder, or check your installer is able to issue an NSI Certificate of Compliance for any new/upgrade installation before you decide to proceed.

NSI also approves RVRC for the monitoring of BS 8418 detector activated CCTV systems and other CCTV systems used in security applications. To find RVRCs, click on Find Approved Company and select ‘Alarm Monitoring’ from the ‘Select Services’ list.

All NSI approved ARCs must comply with:

  • Approval Criteria
  • Technical Standards (BS 5979 and other relevant industry standards)
  • Business Standards (covering insurance, premises, finances etc.)
  • Codes of Practice (covering industry-specific issues such as customer care)
  • Quality Management (complies with ISO 9001 Standard)

Pre-Application Advisory Visit for ARCs and RVRCs

If you would like help in understanding to comply with the relevant security industry Codes of Practice and SIA requirements, NSI is happy to arrange a Pre-Application Advisory Visit. One of NSI’s experienced Auditors will visit your company and conduct a gap analysis to establish where your company already meets the requirements. This will identify any area that requires attention and our Auditor will make recommendations for improvement.

NSI criteria and its approval schemes will also be discussed. In order to gain the maximum benefit from the visit, this service is only recommended to companies who have been operating for a minimum of 6 months. This is to allow sufficient time for procedures to be in place.

ARC Gold and RVRC Enquiry Form.

For further information and to download the application forms, please click on the link below and complete the form.

Once you have clicked on the “Submit” button you will be directed to a page that contains all of the relevant application information and documentation.

If you have any queries please call our Applications team on 01628 764885