Police
Policy
Association of Chief Police Officers ACPO) Police
Response to Security Systems Policy
The police in England, Wales and Northern
Ireland will only respond to remotely monitored
security systems that meet the requirements of the Policy.
This policy includes Type A - Remote Signaling Systems
terminating at recognised Alarm Receiving Centres
(ARCs) and Remote Video Response Centres (RVRCs).
The installation and services provided by the installing company
and an Alarm Receiving Centre (ARC), shall be
certified by a United Kingdom Accreditation
Service (UKAS) accredited certification body such as NSI.
The Policy states that the police will respond
to a security system activation either as a result
of
a confirmed activation through a remotely
monitored security system, or where a person at the scene reports
an offence in progress and requests police attendance.
There are two levels of police response as
determined by the ACPO Policy:
- Level One - immediate response (subject to priorities)
- Level Three - response withdrawn.
Level Three occurs as a result of three
false calls to the police for intruder alarms or
two from personal attack alarms in a twelve-month
rolling period.
Reinstatement can be achieved following
identification of the cause of the false alarms
and appropriate remedial action having been taken.
Level Two - Delayed Response is no longer
applied.
To receive police response for a remotely
monitored alarm system, any systems installed after 1 October 2005
must conform to PD6662: 2004 and DD243.
To view the full Policy
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Association of Chief Police Officers in Scotland
(ACPOS) Police Response to Security Systems Policy
There are three levels of response determined
by the ACPOS policy:
- Level One - priority
- Level Two - desirable but dependent on
resources
- Level Three - no police response (keyholder
attendance required)
If there are four false calls
in a twelve-month period, response is reduced to Level Two.
To return to Level One, the system problem
must be rectified and remain false alarm free for three months.
Where a further three false calls occur in the
same twelve month period, Level Three occurs.