Customer Care
In the unlikely event that a customer is dissatisfied with the
service provided by an NSI approved company and a complaint to the
company in question has not been dealt with satisfactorily,
the customer may use the NSI complaints service. Through this
free service , NSI will
endeavour to resolve the matter satisfactorily though investigation
of the complaint.
What is Covered?
NSI is concerned mainly with the investigation of technical
complaints relating to electronic security and fire systems,
ensuring they are installed and maintained in accordance with the
NSI codes of practice and the appropriate British and European
Standards.
NSI will not investigate and do not have power over:
- legal liability
- consideration of questions of a financial settlement between an
NSI approved company and its customer
- discussions and negotiations regarding loss of claims or
potential loss claims
- outstanding payments, or interpretation of NSI approved
companies' terms and conditions of contract
- other financial, commercial and contractual disputes which fall
outside of NSI's remit or jurisdiction
If you wish to make a complaint, please contact NSI's customer
service team for further information on 01628 637512 or click here to complete an on-line complaint
form.